• Service Delivery Coordinator LATAM - Spanish Speaker

    Location UK-London
    Posted Date 1 month ago(8/5/2019 7:40 AM)
    Job ID
    # Positions
  • Overview

    Responsible for the end to end workflow of all metadata and video content delivered to the platform IPTV and GVP of a Vubiquity client.  The primary activities will be the preparation, QC and delivery of metadata alongside managing the overall process of video content preparation using Vubiquity’s Content Processing Centre.

    It is also necessary to maintain the client's platform GVP through QC and management of the content.

    Spanish Language required.


    • Monitoring of platform schedules and prioritising work based on the deadlines they contain.
    • Input of all metadata into the ODG’s Content Management System
    • Publishing of quality assured metadata to a customer’s platform in a timely manner in line with deadlines set down by the platform schedule and restrictions imposed by the customer’s platform.
    • To quality assure all metadata published across customer platforms
    • To monitor the status of media and metadata on customer platforms
    • To report on the status of media and metadata on customer platforms
    • Creation of transcoding requests and monitoring of output.
    • Monitoring of deliverables.
    • Creation of compliance safe images for the service, where applicable...
    • Synchronization of deliverables and publishing of content on the platforms.
    • Transfer of content to customer’s platform
    • Creation and delivery of ingest reports, status reports and delivery reports for the client.



    • Experience in a quality assurance/quality control role
    • Ideally experience of working within a VOD or broadcast environment
    • Experience with common office applications (such as MS Word, MS Excel) and use of line of business operational applications
    • Ideally experience in a client facing role liaising with remote customers on the status and resolution of issues
    • Experience in proof reading textual content in a publishing or web environment advantageous
    • Ideally knowledge of Content Management Systems



    • Excellent organisational and interpersonal skills
    • Excellent spoken and written English
    • Ability to work unsupervised on occasions
    • Problem root cause analysis and problem solving skills
    • Degree level education or equivalent
    • Some understanding of digital media technologies including encoding standards and tools, automated quality control tools
    • High standard of literacy


    • Very high attention to detail
    • Happy to take responsibility and ‘own the problem’
    • Ability to work well under pressure

    Quick learner

    • Ability to make clear decisions and communicate and document decisions made clearly
    • Ability to work on own initiative and proactively solve and prevent problems from occurring
    • Excellent communication skills


    • Positive and flexible attitude
    • Reliable
    • A good team player
    • Energetic and positive in approach

    WORKING HOURS       

    • Working hours are equivalent to Monday – Friday, 09:30 – 18:00
    • There will be some shift work including the requirement to work some weekends and bank holidays
    • There may be the requirement to work on client site and the occasional short term business travel

    Key Results and Deliverables (What does success look like):

    • A charismatic and credible communicator who leads by example
    • Strong team player who can build strong relationships at all levels of the organization
    • Have excellent communication skills - written, verbal, presentation and interpersonal
    • An ethical and proactive leader who can maximize the resources of a start-up environment


    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed