• Senior Coordinator, Client Services

    Location UK-London
    Posted Date 2 months ago(8/1/2019 6:54 AM)
    Job ID
    # Positions
  • Overview

    The Senior Coordinator’s main responsibility is to manage the processing of film, TV and music video assets through the digital workflow from scheduling to platform/multi-platform delivery.

    In addition to the Coordinator, the Senior Coordinator will have experience in running multiple services across a territory for more than 1 year and will act as an operational escalation within their team, reporting directly to Manager whereby taking on some managerial tasks within the team.


    • The role is measured by how well the Coordinator’s responsibilities are completed whilst working to a deadline. Also by how well person works independently and as a team member as well as with other departments.
    • Deliverables are publishing assets on time to schedule, escalating issues, communicating to customers, team and departments, preparing operational reports and metrics.
    • How is the role split time wise? 70% operational (publishing tasks) 30% team liaison, trouble shooting & administration (meetings, reporting, client communication) 
    • Preparation of content, metadata, image and related asset files and publishing via Vubiquity’s CMS in line with deadlines set and restrictions laid down by customer platforms
    • Monitoring content processing through Vubiquity’s workflow tools and updating work orders in a timely manner
    • Checking and uploading promos, images and metadata in publishing CMS for all titles and update as needed
    • Liaising with internal Programming, Traffic, Media Operations and Editorial teams on scheduling, trafficking, delivery and processing of media and metadata files.
    • Preparing publishing reports to share with affiliates
    • To carry out ad hoc tasks when requested by Supervisor or Services Manager
    • Monitoring of asset progress through various stages, ensuring all stages are completed on time
    • Carry out QA checks on the affiliate’s platform via a set-top box or app to ensure content appears correctly in assigned UI locations and folders
    • To remedy faults/issues where appropriate, including reacting to incidents when and as they occur through to resolution
    • To communicate with affiliate’s operations department on delivery queries in a professional mannerTranslation of synopsis from English into the language as required by territory
    • Order and QA subtitles in a timely manner and re-synch using specialist subtitle software if necessary
    • Liaise with Marketing and Production teams regarding delivering of monthly promos and bi-weekly editorial folder changes.


    • In addition to the Coordinator, Senior Coordinator must at least have 1 year of experience working at Vubiquity and dealing with multiple platforms within a territory
    • Ability to work on own initiative and proactively solve and prevent problems from occurring
    • High degree of computer literacy, with an aptitude for learning new technology and software.
    • The ability to react quickly and constructively in order to troubleshoot problems.
    • Excellent written and verbal communication skills.
    • Effective time management and multi-tasking skills.
    • Ability to work well under pressure
    • Ability to make clear decisions and communicate and document decisions made clearly
    • Ability to work on own initiative and proactively prevent problems from occurring
    • Ability to work independently and as part of the team
    • Excellent communication and interpersonal skills
    • Meticulous attention to detail Experience in a quality assurance role/department within a broadcast/VOD environment of at least 1 year
    • Experience of working to deadlines, often with a tight turnaround period
    • Some understanding of digital media technologies (preferably VOD) including, encoding standards and tools, automated quality control tools
    • Experience with common office applications (such as MS Word, MS Excel) and use of line of business operational applications
    • Excellent written and spoken language skills not only in both English and the language required by territory




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