Reporting to the Services Manager, the Supervisor’s main responsibility is to help manage the Brazil Client Services team and oversee all activities. Furthermore, the Supervisor provides a core line of communication for all clients, and therefore demands a high level of customer service and client focus, delivering against specific agreements relating to the processing, publishing, timely delivery and ingest of content and its associated information.
To be considered for this role, it is essential that candidates have:
Role and Responsibilities
Primary Activities and KPI’s
The core activities of this role will be split in 10% people management, 50% operational and 40% process/quality improvement (reporting) and administration (meetings, reporting, and client communication).
Knowledge, Skills and Experience