The Application Support Engineer is responsible for the management of all tickets opened against internal enterprise applications. These responsibilities include problem identification, troubleshooting, escalation (if necessary), follow through to resolution, and communication back to the user. This Application Support Engineer will offer user support and training, resolve bugs and make configuration changes in current application workflows, configure and develop new workflows in ServiceNow, and facilitate the communications of new features and user feedback. Additionally, this person is responsible for user account management, monitoring application performance logs, creating user training documentation, and providing business analysis reporting from ServiceNow and other Enterprise Applications.
Key Results and Deliverables (What does success look like):