Credit Controller

Location UK-London
Posted Date 4 weeks ago(2/19/2018 9:37 AM)
Job ID
# Positions


The primary responsibility of this position is the collection of Accounts Receivable.  There is a particular focus on recovering currently overdue amounts and on establishing/improving collection processes to ensure successful and efficient collection on a business as usual basis. The position is currently considered as a Project role, running to March 2018, with clear deliverables (defined below).  The role will require close coordination with other members of the Finance team, constant communication with clients, internal business partners, internal legal experts and management of our appointed External Collections Agency.

A significant portion of Vubiquity’s customers are based in Latin America, so fluency in Spanish would be beneficial, but is not essential for the role.  Extensive language capabilities exist within the business and an individual competent in briefing and directing others will not require additional languages.


  • Establishing a formal Credit Control process for Vubiquity, evidenced by clear documentation, including description of roles and responsibilities and examples of collection materials (call scripts, proforma letters etc.)
  • Reduction of overdue debtors by 50% as at 31 December as compared to overdue debtors as at 30 June (by value)
  • Deliver weekly Receivables and Collections reporting, including timely handling of Group reporting requirements and ad hoc queries (evidenced by records of delivery to be maintained)
  • Ensure that all Top 25 customer account receivable balances are reconciled with the customer to at least 31 October 2017 by 31 December and that these reconciliations are completed for 31 December no later than 28 February 2018.
  • Working with internal business partners, clients and outsource collection agency, drive cash collection from our clients towards 100% on time payment at due date
  • Resolve client queries (legacy issues and new as they arise). Regularly complete formal client account reconciliations
  • Develop credit control and collection procedures that reflect good industry practice and meet the specific needs of Vubiquity International. Produce a procedures manual for both.  This will include validating the proposed procedures with business partners and obtaining their buy in, working with the SVP Finance as necessary
  • Deliver weekly Accounts Receivable and Collections reporting
  • Chair, together with the SVP Finance, monthly Debtors meetings with Senior Management and Sales. Establish other meeting protocols as appropriate
  • Deliver responses to ad hoc Accounts Receivables and Collections queries from the business and from head office
  • Provide forward-looking collections estimates for short term rolling cash flow forecasts. Support budget and full year forecasting processes in respect of collection estimates and assumptions
  • As required, organise, manage and support other staff with language capabilities in client interactions relating to collections (Account Management, DCM and Finance team have all agreed to provide non-specialist resources to the collection effort where these are required either for volume or language reasons)
  • Manage our relationship with the External Collections Agency, including recommendations to the SVP Finance of accounts to be sent to them.




Knowledge, Skills and Experience

  • Experienced in best practice for Credit Control
  • Confident in client and business partner interactions, on the ‘phone and in person
  • Clear track record of collection success
  • Able and effective in engaging non-Financial colleagues and to explain and oversee their role in collections and credit control
  • Good understanding of Account reconciliation
  • Familiarity with collection issues in an international environment, including currency and withholding tax
  • Knowledge of SAP (Business By Design) advantageous.


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