• Service Delivery Coordinator

    Location AE-Dubai
    Posted Date 5 months ago(11/29/2017 10:59 AM)
    Job ID
    2017-2421
    # Positions
    1
    Category
    Operations
  • Overview

    To advise on the statement of supply, provide and gather technical details on platform specifications.

     

    Assist with testing onsite to ensure a smooth transition and reactivation of service.

     

    To liaise with the customer's technical and operations team as well as the team in London on all aspects of delivery.

    Responsibilities

    • Oversee the testing of content, metadata, image and related asset files to clients in a timely manner in line with deadlines set and restrictions laid down by customer platforms
    • Monitoring of End to End testing progress through various stages, ensuring all stages are completed on time
    • Liaison with clients and London office to follow up on service set up 
    • To remedy faults/issues where appropriate, including reacting to incidents when and as they occur through to resolution
    • Carry out ad hoc tasks as requested by Service Supervisor or Manager

    Qualifications

    • Experience of working within a VOD or broadcast environment
    • Experience in a client facing role liaising with remote customers on the status and resolution of issues, with a proven experience of problem ownership, and conclusion, and consistent reporting of same.
    • Experience of working to deadlines, often with a tight turnaround period
    • Knowledge of content management systems
    • Degree level education
    • Experience with common office applications (such as MS Word, MS Excel) and use of line of business operational applications
    • High degree of computer literacy, with an aptitude for learning new technology and software.
    • The ability to react quickly and constructively in order to troubleshoot problems.
    • Some understanding of digital media technologies (preferably VOD) including, encoding standards and tools, automated quality control tools
    • Effective time management and multi-tasking skills.

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