Service Delivery Coordinator

AE-Dubai
2 weeks ago
Job ID
2017-2421
# Positions
1

Overview

To advise on the statement of supply, provide and gather technical details on platform specifications.

 

Assist with testing onsite to ensure a smooth transition and reactivation of service.

 

To liaise with the customer's technical and operations team as well as the team in London on all aspects of delivery.

Responsibilities

  • Oversee the testing of content, metadata, image and related asset files to clients in a timely manner in line with deadlines set and restrictions laid down by customer platforms
  • Monitoring of End to End testing progress through various stages, ensuring all stages are completed on time
  • Liaison with clients and London office to follow up on service set up 
  • To remedy faults/issues where appropriate, including reacting to incidents when and as they occur through to resolution
  • Carry out ad hoc tasks as requested by Service Supervisor or Manager

Qualifications

  • Experience of working within a VOD or broadcast environment
  • Experience in a client facing role liaising with remote customers on the status and resolution of issues, with a proven experience of problem ownership, and conclusion, and consistent reporting of same.
  • Experience of working to deadlines, often with a tight turnaround period
  • Knowledge of content management systems
  • Degree level education
  • Experience with common office applications (such as MS Word, MS Excel) and use of line of business operational applications
  • High degree of computer literacy, with an aptitude for learning new technology and software.
  • The ability to react quickly and constructively in order to troubleshoot problems.
  • Some understanding of digital media technologies (preferably VOD) including, encoding standards and tools, automated quality control tools
  • Effective time management and multi-tasking skills.

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